Service Pledge
At the Neurosurgical & Spine Institute, we understand that our primary goal is offer compassion and support to patients seeking neurosurgical care. Our physicians and staff pledge to act with H.E.A.R.T:
HONOR - We understand that trust is built on integrity. Our patients can count on our physicians and staff to do the right thing as it pertains to their care, comfort and privacy.
EMPATHY - We aim to create positive patient encounters by maintaining a positive attitude and taking care of patients as if they were our favorite relative.
ACCOUNTABILITY – We know that actions can speak louder than words. We are accountable for the commitments we make and accept responsibility for addressing concerns in a timely manner.
RESPECT - We commit to be intolerant to any forms of discrimination or harassment as mutual respect is needed to work together to provide the best care.
TEAMWORK - We intend to willingly help other roles and departments in an effort to support our patients.
We love hearing from patients who experience these values in action during the course of their treatment.
If you have a suggestion for how we can better deliver on this commitment, please do not hesitate to complete the below form or reach out to our Practice Administrator directly at 912-721-0191.
